USA
First class, professional service
At Key Currency, we are committed to providing the very best customer experience.
Your personal account manager at Key Currency will always be on hand to assist you, answer any questions you may have, and discuss and agree on the right time to transfer your money.
Quick and easy transfers
For US clients, we use Currency Cloud as our payment provider. Currency Cloud have regulatory licences in both the USA and UK.
The following services are provided via Currencycloud: Client onboarding, currency conversion and onward payments.
Regulatory Information
For United States, Payment services for Key Currency Limited are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Safeguarding statement
When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
Terms & Conditions and Policies
Data Retention
A ‘5 year retention period’ in a data privacy policy refers to the duration for which personal data will be stored before being securely deleted. During this period, the data must be protected and used only for legitimate purposes. After five years, the data will either be anonymized, destroyed, or archived in compliance with legal and regulatory requirements.
Complaints
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
Complaints will be acknowledged within one working day. In most circumstances the Company will attempt to provide a final response to the customer’s complaint within fifteen working days, but may allow up to a maximum of 35 working days in exceptional circumstances from the initial complaint for a final response.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.